Air Logistics Customer Care Specialist

Location: Auckland
Job Type: Permanent
Industry: Manufacturing, Transport & Logistics
Reference: BH-2836
Job Published: February 20, 2025
We are looking for an experienced Auckland based Customer Care Specialist to join a Customer Care Team, responsible for managing a large Aerospace client.
Reporting to the National Customer Care Manager, you will be a key contact for this complex, yet rewarding, key account. As the successful candidate, you will have at least 3-5 years import and export airfreight experience, and a strong passion for delivering customer excellence. Your dedication to go above and beyond to satisfy the customer’s needs will be key to your success!

Your main tasks and responsibilities:
  • Delivering exceptional customer service, ensuring customer specific KPI’s are met 
  • Serving as a key point of contact and responsible for providing the customer with up-to-date information on shipments throughout the order lifecycle (import, export and cross-trade) 
  • Liaising with local and overseas KN stations and agents to facilitate the movement and successful completion of shipments
  • Determining specific service requirements and ensuring regulatory requirements and documentation are correct
  • Building long term and effective relationships with one key customer
We are looking for someone with:
  • A minimum of 3+ years air logistics experience, preferably in export airfreight 
  • Exceptional attention to detail and time management skills
  • A passion for dealing with customers and solving complex, time-critical problems
  • Ability to work under pressure 
  • Excellent communication skills both written and verbal
  • Strong organisational skills including the ability to prioritise tasks 
  • A positive work ethic, attitude and someone who has a passion for customer excellence
Benefits of the company:

The company is proud to be a place that values the contribution that their employees bring, and as such they provide some fantastic employee benefits;
  • Fully subsidised health insurance for yourself and immediate family
  • A wellness allowance of up to $300 per annum
  • Confidential EAP services
  • Flu vaccinations, birthday cakes, Christmas gift and more!


The first step is to apply online via this job ad. If possible, please submit your CV in Microsoft Word. Alternatively, you can call Jo on 021 820 965 if you have any questions. Partner with the leading recruitment agency for Freight and Logistics professionals. With over 25 years of experience, our seasoned consultants leverage their extensive industry knowledge and network to fill 79% of our jobs from existing connections. Benefit from our team's first-hand experience in the field, ensuring we understand your unique needs in the ever-evolving world of Freight and Supply Chain Logistics. Learn more about us here - www.teamrecruitment.co.nz