Customer Operations Specialist

Location: Auckland
Job Type: Permanent
Industry: Manufacturing, Transport & Logistics | Freight/Cargo Forwarding
Reference: BH-2756
Job Published: December 03, 2024
Are you passionate about delivering exceptional customer service while managing freight operations? Ready to be part of a dynamic and supportive team that values your growth? We’re recruiting for a Customer Operations Specialist to join one of our most trusted freight forwarding clients.

Why This Role? This is more than just a job - it’s a career launchpad! This role has opened up because the previous specialist was promoted to a key account manager, demonstrating the company’s commitment to internal growth. Whether you’re looking to establish yourself in this role long-term or see it as a pathway to areas like account management, sales, or special projects, the opportunities will be yours to seize in time.

What You’ll Be Doing: As a Customer Operations Specialist, you’ll balance freight operations with customer management, working closely with clients, overseas agents, and internal teams to ensure seamless delivery of international shipments. Key responsibilities include:
  • Coordinating shipments via air or sea, ensuring timely and accurate deliveries.
  • Monitoring and updating order statuses in the system, keeping everyone informed.
  • Proactively addressing schedule delays with solutions.
  • Assisting with invoicing and account queries for accurate financial handling.
  • Strengthening client relationships through visits alongside Key Account Managers.
You’ll work in a pod structure with a supportive team of 8–10, reporting to an experienced and approachable Import Manager who leads by example.


What We’re Looking For: We’re seeking someone who thrives in a fast-paced, detail-oriented environment and values teamwork. Key qualities include:
  • Previous experience in import operations or freight forwarding (preferred).
  • Exceptional customer service skills, both written and verbal.
  • Strong organisational and time management skills.
  • A proactive mindset with a knack for problem-solving.
  • Confidence and a positive approach to change.

Why You’ll Love Working Here:
  • Growth-Oriented Culture: This company is known for promoting from within, providing structured training, and offering opportunities for career progression.
  • Supportive Leadership: You’ll work under a manager who’s been in your shoes and is dedicated to setting you up for success.
  • Tight-Knit Team: Enjoy a collaborative and friendly team dynamic.
  • Perks and Benefits: Health insurance after three months and a modern office in the Franklin region.

About the Location: This role is ideal for those based in South Auckland, with a convenient commute to the company’s new Franklin office.

Ready to Take the Next Step? If you’re ready to bring your skills to a company that values its people and offers a mix of variety, support, and growth, we’d love to hear from you!

Apply now and join a company where your career can truly take off.  Send your CV in Microsoft word format.


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