A true master of the trade, we have been partnering with the freight and logistics industry since 1995, resulting in deep expertise of the talent and opportunities the industry has to offer.
Customer Operations Specialist
| Location: | Auckland |
| Job Type: | Permanent |
| Industry: | Freight/Cargo Forwarding |
| Reference: | BH-2756-1 |
| Job Published: | January 23, 2025 |
Are you passionate about delivering exceptional customer service while managing freight operations? Ready to be part of a dynamic and supportive team that values your growth? We’re recruiting another a Customer Operations Specialist to join an expanding team for one of our most trusted freight forwarding clients.
Why This Role? This isn’t just any job – it’s an opportunity to join a thriving team in a growing company! Recent business growth and internal promotions have led to the expansion of this team, and we’re now looking for another talented professional to come on board. This role offers long-term stability as well as pathways to future advancement within the organisation.
What You’ll Be Doing: As a Customer Operations Specialist, you’ll balance freight operations with customer management, working closely with clients, overseas agents, and internal teams to ensure seamless delivery of international shipments. Key responsibilities include:
- Coordinating shipments via air or sea, ensuring timely and accurate deliveries.
- Monitoring and updating order statuses in the system, keeping everyone informed.
- Proactively addressing schedule delays with solutions.
- Assisting with invoicing and account queries for accurate financial handling.
- Strengthening client relationships through visits alongside Key Account Managers.
What We’re Looking For: We’re seeking someone who thrives in a fast-paced, detail-oriented environment and values teamwork. Key qualities include:
- Previous experience in import operations or freight forwarding (preferred).
- Exceptional customer service skills, both written and verbal.
- Strong organisational and time management skills.
- A proactive mindset with a knack for problem-solving.
- Confidence and a positive approach to change.
Why You’ll Love Working Here:
- Growth-Oriented Culture: This company is known for promoting from within, providing structured training, and offering opportunities for career progression.
- Supportive Leadership: You’ll work under a manager who’s been in your shoes and is dedicated to setting you up for success.
- Tight-Knit Team: Enjoy a collaborative and friendly team dynamic.
- Perks and Benefits: Health insurance after three months and a modern office in the Franklin region.
About the Location: This role is ideal for those based in South Auckland, with a convenient commute to the company’s new Franklin office.
Ready to Take the Next Step? If you’re ready to bring your skills to a company that values its people and offers a mix of variety, support, and growth, we’d love to hear from you!
Apply now and join a company where your career can truly take off. Send your CV in Microsoft word format to Natasha.
Partner with the leading recruitment agency for Freight and Logistics professionals. With over 25 years of experience, our seasoned consultants leverage their extensive industry knowledge and network to fill 79% of our jobs from existing connections. Benefit from our team's first-hand experience in the field, ensuring we understand your unique needs in the ever-evolving world of Freight and Supply Chain Logistics. Learn more about us here - www.teamrecruitment.co.nz