Customer Services and Operations Supervisor

Location: Auckland
Job Type: Permanent
Industry: Manufacturing, Transport & Logistics
Reference: BH-2849
Job Published: January 22, 2025

An exciting opportunity for a customer service & operations supervisor or an experienced customer service agent/operator looking to take the next step in their career. Working for a well-established, 100% New Zealand-owned freight forwarder in a leadership opportunity that covers end to end forwarding. You would be tasked with overseeing and improving a fabulous team, supervising day to day operations and delivering excellent service. This role offers a chance to grow within a medium-sized, people-focused company that values its team members and is committed to providing top-notch customer experiences. If this sounds like you, this could be the next challenge you are looking for!


What's in it for you:
  • Career growth
  • Market-competitive salary
  • Flexibility

What You’ll Do:
  • Manage end-to-end freight operations (air and sea) 
  • Liaise with carriers, agents, transport companies, freight forwarders and customers 
  • Supervise a team of end-end customer service agents
  • Provide exceptional customer service to maintain and grow strong client relationships
About you:
  • Clear communication style, not afraid to pick up the phone
  • Previous supervisory experience or posses strong leadership qualities
  • Proficient in Cargowise
  • Sound knowledge of ideally export operations & import ops + c/s 
How to apply? The first step is to apply online via this job ad. If possible, please submit your CV in Microsoft Word. Alternatively, you can call Jo on 021 965 820 if you have any questions.

Partner with the leading recruitment agency for Freight and Logistics professionals. With over 25 years of experience, our seasoned consultants leverage their extensive industry knowledge and network to fill 79% of our jobs from existing connections. Benefit from our team's first-hand experience in the field, ensuring we understand your unique needs in the ever-evolving world of Freight and Supply Chain Logistics. Learn more about us here - www.teamrecruitment.co.nz