Express Freight Coordinator

Location: Mangere
Job Type: Permanent
Industry: Freight/Cargo Forwarding
Reference: BH-2916
Job Published: April 09, 2025
We’re recruiting on behalf of our client, a well-regarded international freight forwarder, for an Express Freight Coordinator. This vacancy has arisen due to the current incumbent accepting an overseas opportunity after 12 successful months in the role.

This is a hands-on operational role with a strong account management focus. Acting as the key point of contact for several high-value international clients, you’ll be responsible for coordinating express air freight movements while ensuring consistent and professional service delivery.

Key Responsibilities:
  • Freight Coordination: Manage express air freight (import/export) shipments to ensure timely delivery.
  • Client Liaison: Serve as the operational key account contact for clients, managing expectations and service delivery.
  • Customer Service: Respond to queries promptly and professionally via email and phone, including after-hours support (with time in lieu availabl
  • Documentation & Administration: Maintain accurate shipment records, manage billing, process credits/debits, and verify supplier invoices.
  • Internal Coordination: Work closely with internal teams and overseas partners to manage documentation, tracking, and issue resolution.
  • General Freight Support: Provide ad hoc support to the broader freight team as required.

We’re Looking For:
  • Previous experience in air freight operations (import and export preferred).
  • Strong communication and interpersonal skills – able to build trust and rapport with clients.
  • Fluent Mandarin language skills (written and spoken).
  • Detail-focused, task-oriented, and capable of managing multiple priorities.
  • Confident in presenting service updates and communicating with clients.
  • Initiative and problem-solving capability, particularly in time-sensitive situations.
  • E-commerce experience is advantageous but not essential.

Why Apply:
  • Opportunity to work with a well-established freight forwarder in a visible, client-facing operations role.
  • Flexibility around start/finish times.
  • Time in lieu provided for after-hours calls.
  • Join a stable and supportive team environment.

How to apply
Apply online via this job ad to Natasha. If possible, please submit your CV in Microsoft Word.


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