Senior Customer Service - International Freight

Location: Mangere
Job Type: Permanent
Industry: Manufacturing, Transport & Logistics | Freight/Cargo Forwarding
Reference: BH-2621-4
Job Published: October 31, 2024
Are you eager to advance your career in Customer Service within the Freight Forwarding sector? Join a respected NZ-owned company known for its expansive nationwide reach and impressive growth trajectory.  They are expanding their customer services team and are on the lookout for a dedicated professional to manage a diverse client portfolio.

Why This Role Is Exciting:

  • Diverse Client Portfolio: Take charge of a wide range of clients across various trades, ensuring exceptional service and satisfaction.
  • End-to-End Order Management: Oversee order placements with overseas origin offices and manage the entire importation process through to final delivery.
  • Dynamic Trade-Lane Coordination: Manage a specific trade-lane and coordinate the building of FAK units through internal business contacts.
  • Collaborative Environment: Work within a supportive team and benefit from the guidance of an exceptional manager committed to your professional growth.

What You Need to Succeed:

  • Industry Expertise: Strong knowledge of ocean operational procedures, including track and trace. Experience with Cargowise is a plus.
  • Customer-Centric Attitude: A demonstrated passion for providing top-notch customer service.
  • Office Availability: Ability to work from the office Monday to Friday, with flexibility to accommodate ad hoc commitments

What’s in It for You:

  • Attractive Salary Package: Enjoy a competitive salary that exceeds the market average.
  • Career Development: Gain invaluable experience and mentorship from a leader dedicated to your success.
  • Supportive Culture: Thrive in a family-friendly environment that offers flexibility for ad hoc commitments.


Shape the future of freight forwarding with a leading company that values your growth and well-being. Apply today to Natasha!


Partner with the leading recruitment agency for Freight and Logistics professionals. With over 25 years of experience, our seasoned consultants leverage their extensive industry knowledge and network to fill 79% of our jobs from existing connections. Benefit from our team's first-hand experience in the field, ensuring we understand your unique needs in the ever-evolving world of Freight and Supply Chain Logistics.
Learn more about us here - www.teamrecruitment.co.nz